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Delivery Information for New Zealand

NZ Delivery

We have a wide range of delivery options to suit what works best for you

COVID-19 Level 2/3 Delivery Update:

Due to the level 3 restrictions in the Auckland region, delivery times may be delayed. Please allow an additional 2-4 days over and above normal delivery times.

Our delivery partners have also reintroduced contactless delivery to avoid the need for any physical contact to help further prevent the spread of COVID-19.

COURIER DELIVERY

FREE ON ORDERS OVER $99, NZ WIDE*

On all orders over $99 Evo Cycles offers free delivery to any non-rural address in New Zealand* - this includes large / bulky items and bike brands that are able to be shipped** 

$5 FLAT-RATE FREIGHT FOR ORDERS UNDER $99, NZ WIDE*

On orders under $99 we charge $5 fee for non-rural addresses and $10 for rural addresses. This is so we can give our customers (that’s you!) the most competitive pricing available for small parts and accessories. There are no hidden shipping costs and you know exactly what you’re paying for.

*There is an additional $5 charge for all rural deliveries.
**Some brands, including Trek, Giant & Liv bikes are only available via Click & Collect or Evo Home Delivery as they must be fully assembled by a qualified bike mechanic in an approved store.

EVO HOME DELIVERY

Ordering a bike from Evo? If you choose the option Evo Home Delivery at the checkout your order will be personally delivered to you, by an Evo Crew Member, who will also be able to answer any questions you have about your new bike. If you choose Evo Delivery your bike will be delivered completely built, tuned and ready to ride! We are also able to offer Evo Home Delivery on previously restricted brands such as Giant & Trek!

Our home delivery charge is only $30 for 15km and $1 per km after that.

*Evo home delivery is not available for Waiheke Island or Stewart Island.

Traditional Courier vs Evo Home Delivery

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CLICK & COLLECT FROM AN EVO SHOWROOM

Free for all orders over $99. Orders under $99 a $5 flat shipping & handling fee applies. Order and pay online and collect everything from one of our showrooms. Just select which store you would like to collect from at checkout. Find out more about Click & Collect here.

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FREQUENTLY ASKED QUESTIONS

How long does delivery take?

Orders are dispatched in 1-3 working days. Once collected by the courier, please allow 1-3 working days for delivery. Please allow additional time for rural delivery or bulky items.
You will receive courier tracking information once your order has been dispatched. If you do not receive a dispatch notification within 5 business days or have questions about an outstanding order, please contact us here.

Standard courier delivery is FREE on all orders over $99*. For orders under $99, including Click & Collect, there is a flat $5 shipping & handling fee. *For orders using Evo Home Delivery for bikes, there is a minimum $30 charge.

Click & Collect is a FREE service for orders over $99. For all Click & Collect orders under $99, there is a flat $5 fee. This is because your order will need to be transferred to the store from an Evo Warehouse for collection.

Our home delivery charge is only $30 for 15km and $1 per km after that up to 50km. This service is only available when purchasing a new bike from Evo Cycles.

No, we are unable to deliver to PO Boxes. Please provide us with a physical address.

Yes, once your order has been dispatched you will receive an email with a tracking link. Once you receive this tracking reference, you can monitor progress of your delivery with the courier provider. If you experience delays from this stage, please contact the courier provider directly for more information.

Not necessarilary as Evo dispatches orders from a number of locations around New Zealand. If you have ordered more than one item, sometimes these will need to be shipped separately. You will receive unique tracking references for each dispatch. Please don't be alarmed if your package arrives missing items as the remainder of your order is likely not far away. You can check your account here for order progress and tracking.

Yes, but only via Evo Home Delivery. Trek, Giant & Liv bikes cannot be delivered by standard courier. This is because these brands require the bikes be fully assembled and safety checked before hand over, as per their safety and warranty policy. They cannot be delivered partially assembled in a box.

If you received the wrong items, please contact us here

Fill out this form to touch base about your order. Click here.

NZ courier companies charge additional fees for rural addresses. Unfortunately, we need to we need to offset this cost to continue offering the lowest prices possible on the Evo product range.

HOW DOES MY BIKE ARRIVE?

Some bike brands available at Evo can be sent via courier delivery. These bikes will arrive in a box and will require some minor assembly before they can be ridden. Below a guide to our process. Please note, courier delivery is not available for restricted brands such as Trek, Giant & Liv.

You purchase your bike from evocycles.co.nz

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Our expert mechanic pulls your bike out of the box and builds it to 100%, excluding accessories. We tune the brakes and gears then test ride to ensure everything is running smoothly.

We then take off a few simple parts to fit the bike into the box. We double check to ensure all the parts are enclosed before sealing the box and sending to you.

Your bike arrives!

You use 2-3 common tools to fit a few simple parts. If you get stuck, use our help centre and bike assembly guides or give us a call and we'll talk you through the process.

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